FAQ's

The Pest Free device is operating correctly when the light alternates between being “on constantly” and “blinking” - every 2.5 / 3 minutes approx.

Common household pets such as cats, dogs, birds, and fish, will not be affected.

Pet rats, mice and other closely related rodents should be kept well away from any electrical wiring.

All your electrical & electronic appliances such as computers, mobile devices, Wi-Fi, TV’s, gaming consoles, alarm systems, medical equipment, pacemakers etc are completely safe and will not experience any interference.

Scientifically tested and endorsed to deter rats & mice and aid in the control of cockroaches.

Although not tested; we hold on file positive anecdotal feedback from our customers sighting success against other pests such as silverfish, spiders, geckos, possums, and others that caused concern within the area of influence of the Pest Free device.

Wherever there is adequate and active electrical wiring that surrounds an area, such as a normal room in a house. Outside areas are not controlled in most circumstances, however, we are developing a Pest Free wiring extension specifically designed and adopted for our devices that could assist, please enquire.

By engaging a specialised electromagnetic coil that has been designed and built exclusively by Pest Free we interact with the current electromagnetic field that already exists in your household wiring.

This creates an effect that has been proven to substantially irritate the targeted pests and adversely affect the food and water consumption of rodents and cockroaches.

As the Pest Free device continues to modulate the targeted pests are forced out of the property in search of relief from the effect of the electromagnetic field created by the Pest Free device.  

PHASE 1:

Once activated, the device begins to irritate the targeted pests within the area of influence. As the irritation consistently builds it is quite normal and somewhat expected, that you will witness an increase in noise or movement. This can even be in the daytime regardless that most rodent and pest is generally nocturnal.

These are actually excellent indications of the disruption to the pest’s environment that the Pest Free device is causing and is to be absolutely expected.

PHASE 2:

Once the rodents can no longer stand the irritation, they move to escape the Pest Free effect and are driven out of their current habitat in search of relief from the disturbance. Sometimes however, the initial move may only be from one side of a room to another, or a different room, one side of the ceiling to another, or within wall cavities etc.

Although this can be frustrating as you just want them to depart, given they are only simple creatures they act out of instinct and the desire to stay nearby where they have been safe, had shelter, access to food and water, and unfortunately quite possibly; where they have set up breeding.

PHASE 3:

As the Pest Free device can influence all areas that have active electrical circuits (assuming the right device or devices have been chosen to manage the property size), the rodents will not find relief within the property and eventually find their way outside and away from the Pest Free irritation and move along.

TIMING:

Since every property’s active wiring that the Pest Free device can influence is unique, as is each current pest problem, the timing for the devices to take effect varies greatly. Our research coupled together with customer feedback, indicates that effect can begin as quickly as within a couple of days.

However, depending on the factors as mentioned and the strength of Pest Free product chosen from the customer, it can sometimes take up to a month, especially if there is a current infestation housed and established within a property. Please remember you have a 60-day guarantee to allow for these prolonged evacuation times.

The estimated average for many of our clients is 10 – 14 days for the initial infestation to move on.

As nice as it would be to guarantee our customers that they will never see another pest again; in reality, and in contrast to some of our competitors claims, this simply is not possible - nor truthful.

There are an absolute multitude of reasons and possibilities why you may see future activity, and these are generally out of our hands and ability to prevent. Pest Free cannot create an impenetrable barrier, nor can anyone for that matter.

Our aim is to bring your rodent / pest problem under control, driving out existing established infestations, and work towards preventing new arrivals from remaining in the premises. It is quite possible that you may get new arrivals due to various factors, however, once your initial infestation is removed, in all likeliness, any new invaders will be driven out prior to being able to set up a new breeding environment within your property.

Generally, new arrivals once the initial infestation is driven out, leave again within only a day or two, but commonly within only a few hours as Pest Free works immediately once the pest has entered the area of influence.

Pest Free cannot work for areas with no wiring or insufficient wiring. Some customers that have experienced mostly good success have found one or two areas that continue to have a level of rodent and/or pest activity. Once investigated, a number of times it could be put down to a lack of electrical wiring for the Pest Free device to utilise. Pest Free is developing a wiring extension specifically designed and adopted for our devices to assist in preventing ongoing activity in these type areas, please enquire.

Yes, the power must always be left on to have ongoing protection of your property; not unlike a security system, if you turn the power off, it cannot operate.

It is also vitally important to have various appliances, lights etc active as per a normal household would, as it is only when there is current being drawn via operation of these electrical appliances that Pest Free device can affect the electromagnetic field and provide protection.

Please review our Product Application Guide. - Coming soon

Pest Free works to rid your home of unwanted rodents and pests by creating a non-inviting environment; specifically, rodents generally become dehydrated and lose the urge to consume food. If your traps contain baits or other luring scents such as peanut butter etc they act as an enticement for the current infestation to fight the Pest Free influence and are counterproductive.

There is also the real risk of attracting more rodents inside using baits as a rodent’s sense of smell is extremely acute.

Therefore, by using baits we cannot guarantee the performance of your Pest Free Unit and suggest you take the long term approach and move past the continual cycle of catching, killing and disposing…rodents can often breed faster than you can kill them.

Prevention is better than cure….

CLEANING AFTER DINNER: After dinner clean-up is extremely important as most pests like to come out at night when no one is around. When there is no food for them to easily consume or other messes for them to get into, they have little defence against the Pest Free device and will find their way out your property soon. Doing the dishes after dinner and then wiping down all the kitchen surfaces with a good anti-bacterial cleaning agent will take away a great deal of the aroma that attracts pests.

TAKE CARE OF YOUR FLOORS: It is important to sweep, vacuum and mop regularly. You will remove crumbs etc and brush carpet fibres that hold and sometimes conceal other debris inviting to pests. Consider professional carpet cleaning services at least once a year for deep cleaning.

KEEP UP ON LAUNDRY: Be aware not to leave laundry lying about, ultimately it is best to wash daily so soiled clothes that collect mildew do not entice pests. If you wash less frequently, it is a good idea to utilise laundry baskets that can be closed but still allow your laundry to breathe.

VENTILATE WELL: Ensuring the home has adequate air ventilation will assist in ensuring your home does not become too humid. Good air flow will help prevent moisture-loving critters from being attracted to your home.

REDUCE CLUTTER: Pests love clutter in a home! It gives them extra places to hide, find pieces of food within the mess, and they make their nests out of whatever is laying about. There are a few key clutter-related things you can do to make your home less appealing to pests:

  • Rid the exterior of your home of any large piles of leaves, wood, or anything else.
  • Repair holes and cracks in your home that may allow a rodent to gain entrance.
  • Remove bird feeders, dog bowls and anything else that contained food from your yard, these can attract rodents from great distances.
  • Make sure garbage both inside and outside your home is tightly sealed.

Plastic storage bins are an excellent option for storing away items without fear of pests getting into them. A good general rule to keep in mind when getting rid of clutter is to make use of vertical space:

STRAIGHTEN UP: After you have reduced your clutter, it is important to commit to regular tidying as this will prevent renewed clutter. Pests do not like it when humans constantly move things within the home so get the whole family involved in putting things away in the right places.

Pest Free costs very little per month to operate, our devices use the equivalent of a 7 to 13-Watt lightbulb, pending model.

Pest Free only works when plugged in to an active electrical outlet. Should the power supply stop for any reason, your Pest Free Unit will stop operating until the power supply is restored.

Electrical surges can instantly overload and short out the circuitry of home electronics and anything else plugged into the wall and/or degrade them over time.

If after a power surge you notice your green LED not operating correctly this is an indication your Unit has been damaged. Another indicator is that after a short time from experiencing  a surge you notice a return of pests; in this case you may need to have your device checked; as the light can still be working but the effectiveness could be reduced dramatically. 

Pest Free Units operate continuously 24 hours per day & 7 days per week. Just like every other electronic device there will come a time the Unit ceases to operate or has deteriorated in operation.

The question “how long do they last”? We could provide some “dreamy” number like many of our competitors do, but this would not be honest or reliable. Who would state that they expect their product to last 10 years, and then provide a warranty period for 2 years? This does not make sense and wreaks of just marketing tactics to entice you to buy, and then leave you “high and dry” if the product falls short.

Although we have had feedback over decades of our Pest Free devices lasting exceptionally well beyond our warranty period of 2 years, we take the conservative and truthful approach of suggesting you consider as a worst case scenario that you count on the warranty period of 2 years; everything beyond that is a bonus.

PLEASE CONSIDER: Our Domestic Unit at $119.95 works out to less than $5 per month for 2 years continual and guaranteed service.

We recommend precautionary replacement at 200% of warranty, 4 years.

Important Note: Damage to your device caused by other factors such as; power surges, physical damage, or tampering, are not covered under the 2 Year Manufacturer’s Warranty.

The green LED is your immediate indicator of the unit stopping to function correctly. If the light does not alternate between being “on constantly” and “blinking” every 2.5 / 3 minutes approx. there is a very strong possibility the unit is not functioning correctly.

Units that have been in service many years can still operate the light correctly but may have deteriorated in function over time, which is ultimately to be expected and we recommend precautionary replacement at 200% of warranty, 4 years.

Consistent new or prolonged pest activity is ultimately the other indicator that it may be time for a replacement to keep your property Pest Free.

We are confident our electromagnetic pest control products will bring you welcomed relief by controlling your pest or rodent problem; therefore, we provide a “no questions asked” 60-day money back guarantee should you not be satisfied with the improvement provided.

  • All returns require the customer to return the product to the postage address listed on pestfree.com.au at their expense. The claimant is also responsible for any risk, should the product not be proven delivered, or if delivered damaged.
  • A copy of your receipt is required to be sent with your product along with details of how you would like your refund processed. For security, we prefer bank transfer (EFT) for evidence and dating.
  • Refunds via bank transfers are made within 5 working days, all other forms of refund require 14 working days.
  • The product must not be damaged, marked or scuffed, and must be returned in its original packaging undamaged.
  • The money back guarantee is for the cost of product only and does not include shipping and handling costs.
  • Products returned without all packaging and documentation as delivered, or within damaged packaging, will incur a 15% restocking fee.

    All products have a 2-year manufacturers parts and labour warranty which commences upon invoice/receipt date.

    • All claims require the claimant to return the product to the postage address listed on pestfree.com.au at their expense. The claimant is also responsible for any risk, should the product not be proven delivered, or if delivered damaged.
    • The product will be assessed and deemed to be either working within the manufacturer’s specifications, or not.
    • An approved warranty claim will be returned to the claimant by Pest Free with no charge to the claimant.
    • A non-approved warranty claim will only be returned to the claimant by the claimant paying in advance the current shipping and handling charges to Pest Free.
    • A non-approved warranty claim that Pest Free has not received payment of shipping and handling charges to enable the return, within 14 days of notification, will be disposed of thoughtfully by Pest Free at no charge to the claimant.
    • Damage to your device caused by factors out of Pest Frees control such as power surges, are not covered under the 2 Year Manufacturer’s Warranty.
    • Devices returned that have incurred physical damage or display signs of “tampering”, will not be inspected, and are not covered under the 2 Year Manufacturer’s Warranty.
    • Devices that have surpassed 2 years since date of purchase will not be considered nor inspected for warranty.

    IMPORTANT ADVICE: The sighting or awareness of a pest/s, does not indicate that the product is faulty and is not taken into consideration for the approval of a warranty claim.

    Our warranty terms and policies include, and do not seek to exclude or limit, the rights you have under the Australian Consumer Law.

    Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

    The warranties and product support that we offer and provide pursuant to our terms and conditions are in addition to the consumer warranties and guarantees under the Australian Consumer Law.

    We ship from: Pest Free Australia – Suite 1, Ground Floor, East Tower 123 Pacific Highway, Charlestown NSW 2290 AUSTRALIA.

    Local Orders: We ship Australia wide to residential, business, parcel lockers and PO BOX addresses.

    Please select a shipping address which will most likely be attended during business hours, if not attended, a card will be left for you and your parcel will be taken to the nearest Australia Post or Parcel Connect Agent.

    Our charges include the cost of adding tracking and signature upon delivery; as well as providing outer shipping packaging and our handling fees.

    International Orders: We ship to most countries; however, if your country is not listed please send a shipping request to us via hyperlink for confirmation of delivery and a quotation.

    Depending on the country, international orders are sent via Australia Post unless unavailable. Delivery is approx. 5-15 business days to major cities; you will be emailed a Tracking Number.

    International orders may incur a customs or an import duty fee, as you are responsible for payment of these fees, we suggest that you contact your local customs offices for further information.

    PLEASE NOTE: Pest Free Australia has a network of dedicated Distributors and does not directly supply to these countries Distributors.

    Standard Delivery Charges Explained

    Pest Free standard delivery charges for “Local Orders” start at a flat rate of $14.50 Australia wide and include:

    • Outer shipping packaging.
    • Tracking number.
    • Signature on delivery.
    • Insurance up to $100.
    • Our handling fees.

    Following is an example table of the charges you can expect for shipping with various orders.

    LOCAL SHIPPING COST EXAMPLES

    Domestic

    PRO

    Micro

    Commercial

    TOTAL CHARGES

    1 - 3

    0

    0

    0

    $14.50

    0

    1 - 2

    0

    0

    $14.50

    1

    1

    0

    0

    $14.50

    2

    1

    0

    0

    $14.50

    0

    0

    1 - 4

    0

    $14.50

    0

    3 - 4

    0

    0

    $21.50

    2

    2

    0

    0

    $21.50

    0

    0

    0

    1 - 2

    $28.50

     

    When will my order be shipped?

    Orders received by 9:00 AM on a business day are shipped that day, otherwise they are dispatched the next business day.

    When can I expect my order?

    This varies greatly between destinations; we provide the following estimate for local deliveries.

    1-2 Business Days – NSW/ACT

    2-3 Business Days – VIC/QLD

    4-5 Business Days – SA/TAS

    7-10 Business Days WA/NT

    Are there any exceptions?

    If a product ordered is not in stock, same day dispatch cannot be met and you will be notified.

    Weekend or Public Holiday orders will be processed and dispatched on the next business day.

    How do I track my order?

    https://auspost.com.au/mypost/track/#/search

    If you have not received an email with your tracking details, please check your Junk or SPAM folder.